1. OUR COMMERCIAL POLICY
1.1 These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on http://www.mental.it/ between users of http://www.mental.it / and the Seller.
1.2 The General Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by parties other than the Seller who are present on http://www.mental.it/ via links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of operations electronic commerce between users of http://www.mental.it/ and third parties.
2. HOW TO CONCLUDE THE CONTRACT WITH THE SELLER
2.1 To conclude the purchase contract for one or more products on http://www.mental.it/, you will need to fill in the order form in electronic format and send it to the Seller, electronically, following the relative instructions.
2.2 The order form contains a reference to the General Conditions of Sale and the Information on the Right of Withdrawal, and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties) , the means of payment that you can use to purchase each product and the delivery methods of the purchased products, the shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and times for returning the products purchased.
2.3 The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.
2.4 Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the Right of Withdrawal, to print a copy and to store or reproduce a copy for your personal use.
2.5 The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law.
2.6 Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
2.7 The language available to conclude the contract with the Seller is Italian.
2.8 Once the contract is concluded, the Seller will process your purchase order.
2.9 The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order specifying the reasons. If the products, presented on http://www.mental.it/, are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the Seller's responsibility to notify you promptly and in any case, within thirty (30) days from the day following the one in which you have sent your order to the Seller, any unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will refund the amount already paid by you.
2.10 With the electronic transmission of the order form, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit theorder form for the purchase of products on http://www.mental.it/.
2.12 By purchasing from this site, the customer declares to be of age, capable of understanding and willing and therefore capable of contractually engaging.
2.13 Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (reference to the General Conditions of Sale and Information on the right of withdrawal, the essential characteristics of the product and the detailed indication of the price, the means of payment, your right of withdrawal and delivery costs).
3. GUARANTEES AND INDICATION OF PRODUCT PRICES
3.1 The Seller does not sell second-hand products, flawed products or products of lower quality than the corresponding standards offered on the market.
3.2 The essential characteristics of the products are presented on http://www.mental.it/ within each product sheet. The images and colors of the products offered for sale on http://www.mental.it/ may however not correspond to the real ones due to the Internet browser and monitor used.
3.3 Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
3.4 Purchase requests from countries not included among those displayed in the list in the order form will not be accepted by the Seller.
3.5 The Seller, in case of exercise of your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.
4.1 To pay the price of the products and the relative shipping costs, you can follow one of the methods indicated in the order form.
4.2 In case of payment by credit card, the financial information (for example, the credit / debit card number or its expiry date) will be forwarded, via encrypted protocol, to PayPal or other banks, which provide the relative remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on http://www.mental.it/. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged at the time of shipment of the purchased products.
5. SHIPPING AND DELIVERY OF PRODUCTS
5.1 The specific shipping and delivery methods of the products will be indicated in the order form.
5.2 National shipments will be subject to free shipping for orders over € 29.90
5.3 International shipments will be subject to calculation of shipping costs even for orders over € 29.90
6. CUSTOMER ASSISTANCE
You can request any information through our assistance services: contact Customer Service at firstname.lastname@example.org.
7. RIGHT OF WITHDRAWAL
7.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within ten (10) working days from the day of receipt of the products purchased on http://www.mental.it/. However, it is not possible to exchange a chosen product with another.
7.2 To withdraw from the contract you will have to return the products to the Seller within ten (10) working days from when you received the products.
7.3 The only expenses you will have to incur are those for returning the purchased products, or the expenses related to the forwarder that will be used.
7.4 The Right of Withdrawal - in addition to compliance with the terms and methods described in points 7.1, 7.2 and 7.3 above - is understood to be exercised correctly if the following conditions are also fully met:
-) the products must not have been used, washed or damaged;
-) the products must be returned in their original packaging (in the case of products in sealed packaging, the packaging must be sealed as originally; if you want to return a kit, you must return all the items that compose it);
-) returned products must be shipped within ten (10) working days from the date you received the products you.
7.5 If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 7, the Seller will refund any sums already collected for the purchase of the products.
7.6 The sums will be refunded to you as soon as possible and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, a the correct execution of the terms and conditions indicated above has been verified, as indicated in paragraph 8.
7.7 If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph 7, you will not be entitled to a refund of the sums already paid to the Seller; however, you can get back the products in the state in which they were returned to the Seller at your expense. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.
8. TIMES AND METHOD OF REFUND
8.1 After the return of the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relative confirmation of acceptance of the returned products.
8.2 Whatever the payment method used by you, the refund is activated by the Seller, as quickly as possible and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verification the correct execution of your right of withdrawal and acceptance of returned products.
8.3 If there is no correspondence between the recipient of the products indicated in the order form and the person who paid the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be made by the Seller, in any case, towards the person who made the payment.
8.4 In case of exercising the right of withdrawal, the shipping costs will be at your expense, including liability in case of loss or damage to the products.
10. APPLICABLE LAW AND DISPUTE RESOLUTION
10.1 The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
10.2 The user and LIPSIAGROUP agree to submit exclusively to the jurisdiction of the Court of Milan.
11. MODIFICATION AND UPDATE
The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on http://www.mental.it/.